A straightforward 30-day return policy.

• The item must be unused, unaltered and in the condition received, with its original packaging when reasonably available.
• Include the website order number and the email used at checkout.
• The return request must be submitted within 30 calendar days of recorded delivery and approved before the package is sent.

Contact us promptly—preferably within 7 days of delivery—with the order number and clear photos of the product and packaging. If we confirm that the item arrived damaged, is defective, or is not what was ordered, we will offer an appropriate replacement or refund and cover the approved return cost when a return is required.

Do not discard the item or packaging until the claim is resolved.

For an eligible preference return, including a phone model selected incorrectly by the customer, the customer pays the tracked return-shipping cost. The original standard shipping was free and is not deducted from the refund.

Because compatibility is selected by the customer, please check the exact phone model in device settings before ordering.

• Used, altered, intentionally damaged or incomplete items.
• Personalized or made-to-order products, unless they are damaged, defective or incorrect.
• Items clearly marked final sale before purchase, except where applicable law requires a remedy.
• Returns sent without approval or to an address other than the return address supplied by customer care.

After an approved return arrives, we aim to inspect it within 5 business days. Approved refunds are submitted to the original PayPal payment method, including the refundable portion of the tax-inclusive item price. PayPal or the customer’s financial institution may need additional time—commonly 5 to 10 business days—to post the credit.

Exchanges are normally handled as a return and a new order so the replacement model and inventory can be confirmed. We do not issue cash refunds, gift-credit substitutions or refunds to a different account.