30 days. One free exchange. Even for custom cases.

If you are not satisfied, contact us within 30 calendar days after delivery to request one free exchange for your purchased case. This includes our standard designs, photo DIY cases and personalized license plate cases.

This is an exchange service, not an unlimited replacement plan or a blanket money-back guarantee. Refund requests are covered separately below.

We pay the return shipping when a return is needed and the shipping of your replacement. Contact customer care before sending anything back so we can arrange the return method and correct address.

Our team will confirm the replacement details and exact phone model with you. You do not need to place and pay for a new order to use this exchange service.

• Email support@moodincase.com or message our official WhatsApp at +1 646 208 6937.
• Use your checkout email and tell us what you would like us to help with. Include the order number if available; you do not have to remember it to contact us.
• For a custom case, tell us which photo, text or layout needs attention. We will discuss the replacement with you before arranging it.
• Please contact us within 30 days of delivery and wait for return instructions before mailing your case.

Contact us promptly with your checkout email and clear photos of the item and packaging. If we confirm damage, a defect or a production or fulfillment error, we will offer an appropriate replacement or refund and cover approved return shipping when a return is required.

Keep the item and packaging while we resolve the issue. The one-time dissatisfaction exchange does not reduce remedies required by applicable law.

For a change-of-mind refund on a standard, non-personalized case, request approval within 30 calendar days of delivery. The item must be unused, unaltered and complete, with original packaging when reasonably available. The customer pays tracked return shipping for this separate refund option; this charge does not apply to our one-time exchange.

Personalized photo DIY and license plate cases are included in the free exchange promise above. Change-of-mind refunds for these made-to-order items are not offered after production begins, unless applicable law requires otherwise. Defects, damage and incorrect items remain covered.

After an approved refund return arrives, we aim to inspect it within 5 business days. Approved refunds go to the original payment method; your payment provider may take additional time to post the credit.

For personalized license plate cases, we send the first design proof within 24 hours of payment and print only after your approval. Contact us promptly about changes or cancellation before production starts.

This store promise is additional to applicable consumer rights and does not exclude or replace any remedy that cannot legally be limited. Purchases completed on another marketplace follow that marketplace's checkout terms.