Mood In Case
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CUSTOMER CARE · REAL PEOPLE

Questions, orders,
or just saying hi?

CasePop Studio and Mood In Case share one customer-care team. Email or message us about either brand. For an order question, use your checkout email; include the order number if you have it.

Emailsupport@moodincase.comWrite to customer care →
OFFICIAL TIKTOK SHOPMood In Case TikTok Shop QR codeScan to visit on TikTok

Use TikTok or your phone camera to scan. Website purchases stay here.

ORDER HELP

Start with the order number.

For the fastest help, include the website order number, email used for purchase, product name and a concise description of what happened.

Continue shopping here →Read returns & refunds

Website and DIY orders

Reply from the email used at checkout or contact customer care with the order number. For DIY cases, include the custom request number and describe any layout question.

Order information

Keep your confirmation email and order number. They help customer care locate the correct product, delivery record and payment route quickly.

Do not send a return to a fulfillment address without prior approval; the correct return instructions may differ by order.