ORDER HELP
Start with the order number.
The fastest support route depends on where the purchase was completed. Include the order number, email used for purchase, product name and a concise description of what happened.
TikTok Shop orders
Open the order inside TikTok Shop and use its Help or Message Seller option. This keeps the request attached to the authenticated order, payment and platform protection record.
Order information
Keep your confirmation email and order number. They help customer care locate the correct product, delivery record and payment route quickly.
Do not send a return to a fulfillment address without prior approval; the correct return instructions may differ by order.